Customer Service » Accounts & Billing

Customer service is happy to assist you with all of your account and billing inquiries.

Frequently Asked Questions

• Can I return an item if I'm not satisfied with it, if I change my mind, or if I ordered the wrong product?
• I would like to cancel my subscription. How would I go about doing this?
• What is my order status?

Customer Service » Shipping

Please contact the Shipping department questions regarding when your order will ship. If you are inquiring about shipping rates, please include your shipping address as well.

Frequently Asked Questions

• How long does it usually take you to ship an item?
• How long does it usually take you to ship an item?
• Can I change my shipping address?

Customer Service » Other

For all other inquires please use this option and your email will be directed to the appropriate lynda.com staff member(s).

For faster service, if you are seeking Customer Service related to Accounts & Billing, Sales, or Shipping, please choose the appropriate Department.

Frequently Asked Questions

• I received a product that is different from the one I ordered. How do I exchange this?

Sales » CD-ROMs, DVDs, or Books

If you have any questions about our CD-ROMs, DVDs, or Books, one of our agents will be happy to assist you.

Frequently Asked Questions

• When I place an order online with my credit card, it asks for my Security Code. Where do I find that?
• How long does it usually take you to ship an item?
• How long does it usually take you to ship an item?

Sales » Educators

Learn more about our discounts for educators.

• Educational discount & licensing for CD-ROMs
• Discounted student enrollment program

Frequently Asked Questions

• Do you offer educational discounts for students or educators?
• Do you offer educational discounts for students or educators?
• Do you offer educational discounts for students or educators?

Sales » Multi-User Solutions

Learn more about our multi-user solutions:

• Volume-User License (on DVD-ROM)
• Managed Multi-User System
• Online Trainig Library™ IP Program

Sales » Online Training Library

If you have any questions about our Annual, Monthly, or Premium subscriptions one of our agents will be happy to assist you.

Frequently Asked Questions

• How will the charge appear on my credit card statement?
• If I pay for my purchases with a credit card, are those transactions secure?
• When I place an order online with my credit card, it asks for my Security Code. Where do I find that?

Sales » Resellers

Find a reseller, or learn how to become an authorized reseller.

• Find an authorized reseller
• Download the reseller application

Technical Support » Books

For questions of technical nature regarding any of the lynda.com Hands-On Training books, please direct your inquiries to our Technical Support department.

Looking for lynda.com books?

Visit the lynda.com store to purchase a book online.

Frequently Asked Questions

• The cd-rom in my Hands-On-Training (H.O.T) book is missing or is not working properly. How can I get another one?
• How do I get technical support for the product I ordered?

Technical Support » CD-ROMs or DVDs

If you are experiencing trouble with a lynda.com traininig CD-ROM or DVD, our Technical Support agents will be able to assist you or arrange for a replacement disc if needed.

Looking for lynda.com CD-ROMs or DVDs?

Visit the lynda.com store to purchase a CD-ROM or DVD online.

Frequently Asked Questions

• The cd-rom in my Hands-On-Training (H.O.T) book is missing or is not working properly. How can I get another one?
• When I open the CD-ROM and click on one of the movies from the menu, the movie starts playing full screen and I am not able to access anything else on my computer. How do I get around this?
• The lynda.com training cd-rom I received when I purchased CorelDRAW has sound, but no video. How can I fix this?

Technical Support » Exercise Files

If you are experiencing trouble extracting exercise files please be sure you're using the WinZip (version 9 or higher for Windows) or StuffIt Expander (version 7 or higher for Macintosh).

Multi-part exercise files

If you are experiencing difficulty extracting multi-part exercise files, please be sure to follow the instructions carefully.

Frequently Asked Questions

• What are the benefits of using the exercise files, and can I do your training without them?

Technical Support » Login Issues

If you are experiencing difficulties logging into the lynda.com Online Training Library, please describe the problem for us with as much detail as you can and we'll do our best to assist you.

Forgot your password?

To have your password sent to you by email, please complete the lost password form.

Frequently Asked Questions

• I received an email from lynda.com online training movies that states "multiple users may be accessing my account". What should I do to solve this situation?
• Can I login to the Online Training Library from any computer with my username and password, or am I limited to a single computer?
• I am having problems accessing the movies and I am running NORTON PERSONAL FIREWALL.

Technical Support » Website & QuickTime

If you are experiencing difficulties with our website, please let us know and we'll do our best to assist you.

Please be sure that your browser and QuickTime player meet our site's system requirements.

For issues with viewing movies please be sure you're using the latest version of the QuickTime player. If you are still experiencing trouble with the latest QuickTime player, please describe the issue you're experiencing and provide as much detail as possible including the name of the title and movie that is not working as expected.

Frequently Asked Questions

• Can I download your online tutorials?
• When I click on a movie, I hear the author speaking, but I don't see any picture for 10-20 seconds. What's going on?
• I have a 56k connection or the movies are very slow to load up.

Technical Support » Other

Please provide details about the issue you are experiencing and a Technical Support agent will contact you.

For faster service, if you are seeking Technical Support related to Exercise Files, the Website, QuickTime, CD-ROMs, or DVDs, please choose the appropriate Department.

Frequently Asked Questions

• I'm still having problems, who can I contact to help?

Feedback » CD-ROMs or DVDs

Whether it is compliments or complaints, we love hearing from our customers. Let us know what you think about the lynda.com Hands-On Training CD-ROM or DVD you've been viewing.

Oops, did we goof?

Did you spot a typo or other error? Please tell us about it.

Looking for lynda.com CD-ROMs or DVDs?

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Feedback » Online Training Library

Tell us what you think about our training, our authors, and the Online Training Library in general. We love to hear what you think.

Make a request...

To submit your request for video training, please use Feedback » Requests.

Feedback » Podcasts

Have you been listening to the lynda.com podcasts? If so, we'd love to hear what you think.

Feedback » Requests

Haven't found the training you're looking for yet? Let us know what you're looking for and we'll direct you to the right title or add your suggestion to our list of potential titles to cover next.

Feedback » Testimonials

Do you want to tell us why you love lynda.com? Hundreds people have shared their testimonials.

Read what others have to say »

Feedback » Other

For feedback on any other topic not listed, please send us your comments and we'll be sure it gets directed to the appropriate lynda.com staff member(s).

Marketing » Advertising

For general questions about advertising, press and media, please use this option and we will get back to you shortly.

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Marketing » Case Studies

Want to share your personal or professional story? If you, or your company or school would like to be considered for a case study, we would love to hear your experiences with lynda.com training!

Read our Customer Success Stories »

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Marketing » User Groups

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